Get Support Ticket

Returns Support ticket details

This endpoint will returns the support ticket details for a ticketId.

Returns a support ticket details.

POST https://api.onramp.money/onramp/api/v2/whiteLabel/support/ticket

Request Body

Name	Type	Description
ticketId*	String	Unique id of the support ticket
customerId*	String	Unique id received from /customers

200: OK Success

{
    "status": 1,
    "code": 200,
    "data": [
        {
            "ticketId": "33391",
            "createdAt": "2023-11-21T15:09:00.000Z",
            "status": "2",
            "ticketDetails": [
                {
                    "user": "This is a test ticket again"
                },
                {
                    "supportTeam": "Hi user, Hello we received your test ticket. This message will be stored as a test message."
                }
            ]
        }
    ]
}

400: Bad Request Missing required parameter(s)

{
    "status": 0,
    "code": 400,
    "error": "Missing parameter -> customerId, ticketId."
}

500: Internal Server Error Internal Server Error

{
    "status": 0,
    "code": 500,
    "error": "Unable to fetch ticket at the moment. Please try again after some time."
}

Response

{
    "status": 1,
    "code": 200,
    "data": [
        {
            "ticketId": "33391",
            "createdAt": "2023-11-21T15:09:00.000Z",
            "status": "2",
            "ticketDetails": [
                {
                    "user": "This is a test ticket again"
                },
                {
                    "supportTeam": "Hi user, Hello we received your test ticket. This message will be stored as a test message."
                }
            ]
        }
    ]
}

Explanation

• status -> 0 is for unsuccessful request, 1 is for a successful one.

• ticketId -> The unique support ticket Id for Onramp.

• status -> Current ticket status . Will always be among these value

  • 2 -> OPEN

  • 3 -> PENDING

  • 4 -> RESOLVED

  • 5 -> CLOSED

• ticketDetails -> This will contain all the current ticket conversations.