Get all Support Tickets

Returns all the support tickets

This endpoint will return all support ticket details for a particular page & pageSize

Returns all the support tickets details.

POST https://api.onramp.money/onramp/api/v2/whiteLabel/support/allTickets

Request Body

Name	Type	Description
customerId*	String	Unique id received from /customers
page*	String	Current page Number Should be greater than 0
pageSize*	String	Number of Transactions per page. Should be greater than 0 and less than 500

200: OK Success

{
    "status": 1,
    "code": 200,
    "data": [
        {
            "ticketId": "33399",
            "createdAt": "2023-11-21T17:37:48.000Z",
            "status": "2",
            "ticketDetails": [
                {
                    "user": "This is a test ticket."
                }
            ]
        },
        {
            "ticketId": "33391",
            "createdAt": "2023-11-21T15:09:00.000Z",
            "status": "2",
            "ticketDetails": [
                {
                    "user": "This is a test ticket again"
                },
                {
                    "supportTeam": "Hi test user, Hello we received your ticket. This message will be stored as a test ticket."
                }
            ]
        }
    ]
}

400: Bad Request Missing required parameter

{
    "status": 0,
    "code": 400,
    "error": "Missing parameter -> customerId, page, pageSize."
}

500: Internal Server Error Internal Server Error

{
    "status": 0,
    "code": 500,
    "error": "Unable to fetch all tickets at the moment. Please try again after some time."
}

Response

{
    "status": 1,
    "code": 200,
    "data": [
        {
            "ticketId": "33399",
            "createdAt": "2023-11-21T17:37:48.000Z",
            "status": "2",
            "ticketDetails": [
                {
                    "user": "This is a test ticket."
                }
            ]
        },
        {
            "ticketId": "33391",
            "createdAt": "2023-11-21T15:09:00.000Z",
            "status": "2",
            "ticketDetails": [
                {
                    "user": "This is a test ticket again"
                },
                {
                    "supportTeam": "Hi test user, Hello we received your ticket. This message will be stored as a test ticket."
                }
            ]
        }
    ]
}

Explanation

• status -> 0 is for unsuccessful request, 1 is for a successful one.

• ticketId -> The unique support ticket Id for Onramp.

• status -> Current ticket status . Will always be among these value

  • 2 -> OPEN

  • 3 -> PENDING

  • 4 -> RESOLVED

  • 5 -> CLOSED

• ticketDetails -> This will contain all the current ticket conversations.