Create Support Ticket

Creates a support ticket.

This endpoint will create a support ticket and returns ticketId

The support ticket flow is currently under improvement and not available at the moment. We’re working to make it seamless. 🚧

Create a ticket.

POST https://api.onramp.money/onramp/api/v2/whiteLabel/support/createTicket

Request Body

Name	Type	Description
customerId*	String	Unique id received from /customers
email*	String	email address to receive real time ticket updates
issueType*	String	Indicates the specific type of issue that prompted the creation of the support ticket. Valid values include: -> Buy Crypto -> Sell Crypto -> KYC -> Login Issues -> Bank Verification -> Account Delete
message*	String	Initial ticket submission message
subject*	String	Ticket description

200: OK Success

{
    "status": 1,
    "code": 200,
    "data": {
        "ticketId": "33391",
        "createdAt": "2023-11-21T20:39:00Z",
        "ticketDetails": {
          "user": "Hello I have created a transaction but it got timed out.",
          "support": "Thanks for contacting Onramp. Hope you're doing well:)\n\nYou can always resume your transaction through transaction history.\n\nIf you encounter any issues or need any assistance, please don't hesitate to reach out to us.\n\nWe are here to guide you through the process and address any questions you may have.\n\nThank you for your cooperation."
          }
      }
}

400: Bad Request Missing required parameter(s)

{
    "status": 0,
    "code": 400,
    "error": "Missing parameter -> customerId, subject, message, issueType, email."
}

500: Internal Server Error Internal Server Error

{
    "status": 0,
    "code": 500,
    "error": "Unable to create ticket at the moment. Please try again after some time."
}

Response

{
    "status": 1,
    "code": 200,
    "data": {
        "ticketId": "33391",
        "createdAt": "2023-11-21T20:39:00Z",
        "ticketDetails": [
          {
          "user": "Hello I have created a transaction but it got timed out. How can I resume my transaction",
        }
      ]
   }
}

Explanation

• status -> 0 is for unsuccessful request, 1 is for a successful one.

• ticketId -> The unique support ticket Id for Onramp.

• ticketDetails -> This will contain all the current ticket conversations.